Call Center AI is an AI-powered call center solution developed by Microsoft using Azure and OpenAI GPT. It allows sending phone calls from AI agents via API or direct calls to the bot's configured phone number, ideal for insurance, IT support, customer service, and more. Key features include real-time streaming conversations to minimize delays, multi-language and voice tone support, SMS integration, nuanced comprehension with GPT-4o and GPT-4o-mini models, secure handling of sensitive data via RAG best practices, domain-specific understanding, structured claim schemas, automated to-do lists, content filtering, and jailbreak detection. It offers customizable prompts, human fallback, call recording, brand-specific voices, and cloud-native Azure deployment for scalable, low-maintenance automation.
